Return & Refund Policy
At Full Force Equipment, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Items may be returned within 30 days of delivery. To be eligible for a return, products must be unused, in their original condition, and in the original packaging.
Certain items may not be eligible for return due to manufacturer restrictions, special-order status, or safety requirements.
Return Authorization
Before returning any item, customers must contact our support team to obtain return authorization and return instructions. Unauthorized returns may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping Costs
Original shipping charges are non-refundable unless the return is the result of our error or a defective product. Customers are responsible for return shipping costs unless otherwise stated.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photographs of the product and packaging to assist with the claim process.
Exchanges
Exchanges may be available for defective or damaged products, subject to product availability.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has entered the fulfillment process, cancellation may not be possible.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact our customer support team and we will be happy to assist you.