Shipping Policy
At FullForce Equipment, we are committed to delivering quality equipment and tools as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified. Processing times may vary depending on product availability and supplier fulfillment schedules.
Shipping Times
Delivery times vary based on product type, supplier location, and destination. Most orders arrive within 5–15 business days after processing. Larger equipment and freight shipments may require additional transit time.
Order Tracking
Once your order has been shipped, you will receive tracking information via email when available. Please allow up to 48 hours for tracking updates to appear.
Shipping Rates
Most items ship free — standard shipping is included in the price you see, and no shipping charge is added at checkout.
Larger machines ship by LTL freight. For many of our brands the freight cost is shown in the Delivery Estimate on the product page and added at checkout — choose the Commercial option if you have a loading dock or forklift, or the Residential / No Dock option (liftgate included) if you do not. For other brands, freight is quoted: after you place your order, we confirm the exact freight cost with you in writing before anything is charged. Curbside delivery is standard.
If you'd like a delivered price before ordering, call (888) 990-8016 or use the Delivery Estimate or freight quote form on the product page.
Delays
While we strive to meet estimated delivery times, delays may occur due to weather conditions, carrier issues, supplier inventory fluctuations, or other circumstances beyond our control.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 48 hours of delivery so we can assist in resolving the issue.
Contact Us
If you have any questions regarding shipping, please contact our support team and we will be happy to assist you.
Freight Damage Protection
Freight Damage Protection is optional and can be added in your cart for 2% of the price of the machines in your order.
What is covered: damage caused by the freight carrier during shipping that affects how your machine works, and shipments lost in transit. We will repair the machine, send replacement parts, or replace the machine, at our choice and at no cost to you.
What is not covered: cosmetic damage such as scratches, dents or paint marks that do not affect how the machine works; damage after the driver leaves; damage during your own unloading or moving; and manufacturing defects, which are covered by the manufacturer's warranty.
When your machine arrives: inspect it before you sign for it. If you see damage, write "DAMAGED" on the delivery receipt with a short description, and take photos.
Report it within 48 hours of delivery to info@fullforceequipment.com or (888) 990-8016, with your order number and photos.
Protection can be refunded only if you cancel before your machine ships.
Company Information
This website is operated by FULLFORCE EQUIPMENT LLC, a New York limited liability company.
NY Department of State ID: 7934664
1334 Caffrey Ave, Far Rockaway, NY 11691
Phone: (888) 990-8016 · Email: info@fullforceequipment.com