Frequently Asked Questions
Find answers to common questions about our products and services.
OrdersCan I change or cancel my order?
Orders can be canceled before they have been processed or shipped. Once an order enters the fulfillment process, cancellation may no longer be possible.
If you need to change an address, swap an item or cancel, start a live chat as soon as possible with your order number to hand. If the order has already shipped, you can still return it under our 30-day return policy.
PaymentWhat payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal are all available at checkout, along with pay-over-time options. We also accept wire transfer, Zelle and Cash App.
See our Payments page for the full breakdown of every method and which ones save you money.
PaymentDo you offer a discount for paying by wire transfer or Zelle?
Yes. We take 5% off every order paid by wire transfer or Zelle, with no limit on order size. Those methods cost us nothing to receive, so we pass the saving straight back to you.
Start a live chat before you pay and we will send an invoice with the discount already applied. Full details are on our Payments page.
PaymentDo you offer a military or first responder discount?
Yes. Active duty, veterans and first responders get 10% off instead of the 5% wire discount. Mention it in the chat when you request your invoice.
It does not stack with the wire or Zelle discount — we apply whichever is larger.
ShippingHow long will it take to receive my order?
Orders are typically processed within 1-3 business days after payment has been received and verified. Processing times can vary depending on product availability and supplier fulfillment schedules.
Once processed, most orders arrive within 5-15 business days. Larger equipment and freight shipments may require additional transit time, and delivery times vary based on product type, supplier location and destination.
ShippingHow much does shipping cost?
Shipping costs are calculated at checkout based on the size, weight and destination of your order, so you will see the exact amount before you pay.
Certain products qualify for free shipping promotions. When a product is eligible, it is shown on the product page and applied automatically at checkout.
ShippingHow do I track my order?
Once your order has shipped, we email you tracking information when it is available. Please allow up to 48 hours for the carrier to register the first scan and for tracking updates to appear.
If tracking has not updated in several days, or your order appears lost in transit, message us in the chat and we will follow up with the carrier on your behalf.
ShippingWhat if my order is delayed?
We do our best to meet our delivery estimates, but delays can happen due to weather, carrier issues or supplier inventory changes.
If your order is taking longer than expected, start a chat with your order number and we will check on it for you.
ReturnsCan I return an item?
Yes. Items may be returned within 30 days of delivery. To be eligible, products must be unused, in their original condition and in the original packaging.
Some items are not eligible for return due to manufacturer restrictions, special-order status or safety requirements. If you are unsure about a specific product, ask us in the chat before you buy and we will confirm.
ReturnsHow do I start a return?
Open a live chat before returning any item. We will issue a return authorization and send you return instructions. Returns sent back without authorization may not be accepted.
Have your order number ready when you reach out. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
ReturnsHow long will it take to receive my refund?
Once we receive and inspect your returned item, we will let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 5-10 business days.
Depending on your bank or card issuer, it can take a few extra days for the credit to appear on your statement. Original shipping charges are not refunded unless the return was caused by our error or a defective product.
ReturnsMy order arrived damaged, defective or incorrect. What do I do?
Start a chat within 48 hours of delivery so we can resolve it quickly.
We may ask for photographs of the product and the packaging to support the claim with the carrier or manufacturer. Exchanges are available for defective or damaged products, subject to availability, and we cover return shipping when the fault is ours.
SupportWhat if I want to speak to someone?
Use the live chat bubble in the bottom corner of any page — or open it right here. A real equipment specialist answers, not a bot, and it is the fastest way to reach us.
If nobody is available the moment you write in, leave your email in the chat and we will follow up. You can also reach us through our Contact Us page or at info@fullforceequipment.com. Please include your order number and a short description of the issue so we can help on the first reply.
See also our Payments, Shipping Policy and Return & Refund Policy pages.