Chargeback Policy
At Full Force Equipment, we are committed to providing accurate product information, transparent communication, and excellent customer service. We encourage customers to contact us directly if they experience any issues with their order before initiating a chargeback with their payment provider.
Customer Support
If you have questions regarding your order, shipping status, product condition, or billing, please contact our support team first. Many issues can be resolved quickly without the need for a chargeback dispute.
Chargeback Investigations
When a chargeback is filed, we reserve the right to provide all relevant order documentation to the payment processor, including but not limited to:
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Order confirmations
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Tracking information
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Delivery confirmation
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Customer communications
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Billing information
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Product descriptions and purchase records
Fraudulent Chargebacks
Filing a chargeback for a legitimate and successfully delivered order may be considered fraudulent activity. We reserve the right to dispute any chargeback that we believe is invalid and to provide supporting evidence to the payment processor.
Refund Requests
Customers seeking a refund should review our Return & Refund Policy and contact our support team for assistance. Refunds requested through our established procedures are often resolved faster than chargeback disputes.
Resolution Process
Our goal is to resolve all customer concerns fairly and professionally. We encourage customers to contact us directly before initiating a chargeback so we can work together toward a satisfactory solution.
Contact Us
For assistance regarding an order, payment, or refund request, please contact our customer support team.